Q: HOW WILL MY ORDER BE SHIPPED?
A: Normally your items will ship the same day if the order is placed before 2pm Pacific time. If you order after 2 pm or on a weekend, your order normally goes out the next business day. We will keep you up to date on the status of your order. We prefer to ship with Fedex, however we are happy to ship using US Postal Service in special circumstances. Please contact us by phone or email prior to ordering if you cannot receive deliveries from Fedex.
Q: DO YOU SHIP OUTSIDE OF THE UNITED STATES?
A: We frequently ship to customers in many countries outside of the United States. To find out shipping prices, please make your selections from our website and click "Shopping Cart" at the top right corner. Once you are on the Shopping Cart page, you will be able to enter your country and other information, to get a shipping quote for your order.
Q: HOW CAN I FIND OUT ABOUT AVAILABILITY OF SPECIAL COLORS?
A: Our standard set of colors can be seen on any of the item pages of our online store. We occasionally make special colors, such as Poppy Red, Pink, Teal, Matte Black and Matte White, available in limited quantities. The best way to find out about these limited runs is to subscribe to our email newsletter.
Q: IS MY BAUER 2000 DISHWASHER SAFE?
A: Unfortunately, there is no cut and dried answer here. We at Bauer put our pottery in the dishwasher daily without having any problems. That being said, please keep in mind that Bauer 2000 achieves its bright color through low-firing in the kiln, which means that it has a greater tendency to chip than high-fired pottery. If you are using a dishwasher, take extra care when loading. Make sure that the dishes do not knock against one another during the washing cycle, as this could lead to damage. Continued dishwasher use may result in slight loss of sheen over the life of the product.
Q: IS MY BAUER 2000 MICROWAVE SAFE?
A: We use our Bauer in the microwave without any problems. The only side effect, as with dishwashing, may be slight loss of sheen over the life of the product.
Q: IS MY BAUER 2000 OVEN SAFE?
A: We recommend that you do not put your Bauer 2000 in the oven at any setting higher than "Warm". Although originally fired at 1700° F, your oven heated Bauer 2000 may crack when placed on a cold surface.
Q: IS MY BAUER 2000 FROST PROOF?
A: The short answer is "no." The body of our pottery is earthenware, which is more porous than harder porcelain or china and thus can absorb water over time. When subjected to freezing temperatures, any absorbed water will expand in the pottery, and can cause damage to the piece.
We would recommend that any of our pottery being used outdoors (flowerpots, dog bowls, garden orbs, etc.) be protected from freezing weather.
Q: IS MY POTTERY LEAD FREE?
A: Yes. We do not use lead or uranium in our production of Bauer and Russel Wright ceramic pottery. We cannot speak for the lead & uranium content of vintage Bauer or Russel Wright items, as we did not originally produce them.
Q: IS THE FACTORY OPEN TO THE PUBLIC & CAN I COME SHOP?
A: Unfortunately our factory in Highland is not open to the public, and thus you may not come in to shop for pottery. You CAN, however, pick up pre-paid orders from our Highland factory. Please call us at 888.213.0800 if you wish to pick up your order in Highland.
Q: DO GARDEN POTS COME WITH DRAINAGE HOLES?
A: By default, our garden pottery will not include a hole for drainage, with the exception of the 24" Oil Jar Fountain. This is to allow customers to use their pottery indoors, without having to use a saucer to catch drips. However, we can easily drill a hole in any garden piece, free of charge. Simply call or email us to request that a piece be drilled. Please note that choosing this option may delay shipment by about a week, as we do not keep inventory with drainage holes.
Q: WHY DOES THE BAUER ORANGE COLOR COST MORE?
A: In the same way that truffle oil is more expensive than olive oil, our Bauer Orange (and seasonal Poppy Red) glaze formulas are more expensive to acquire than those of our other colors. A modest 10% surcharge is added to pieces in these beautiful colors. We'd like to thank you for understanding.
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