Q: WHAT HAPPENS ONCE I PLACE MY ORDER?
A: Once you place your order online, you will receive a Sales Order Confirmation via email. Please make sure to check that both your Shipping and Billing addresses are correct. If you find any errors, please contact the factory at 888.213.0800 as soon as possible. You may leave a voicemail if we are unable to answer your call; you may also email the factory if that is more convenient. Please include your name, phone number, and order number when you call or email with the corrected information. We will confirm the corrections with you again before we ship your order.
Once received, your order will be processed on the following business day; business days are Monday - Friday.
If your order is in stock, your order will ship the following business day.
If your order is not in stock, we will contact you within 48 hours after processing the order to provide alternative glaze choices for your item or item substitutes.
Q: TODAY IS TUESDAY AND I NEED A GIFT BY FRIDAY! CAN YOU SHIP THAT FAST?
A: If you need an order for a gift, or for an event that has a deadline, please contact the factory at 888.213.0800 to place your order. We will be able to tell you over the phone if the item is in stock at that moment and provide an alternative if needed. Please keep in mind that shipping will increase in costs for overnight or next day delivery; to ship with FedEx 2nd Day Air or Next Day delivery, we must ship prior to 12:00 p.m. PST. We do not ship on Saturday or Sunday. If you have a required deadline, it is always best to contact us first.
Q: HOW WILL MY ORDER BE SHIPPED?
A: We prefer to ship with FedEx, however, we are happy to ship using the US Postal Service in special circumstances. Please contact us by phone or email prior to ordering if you cannot receive deliveries from FedEx.
Q: DO YOU SHIP OUTSIDE OF THE UNITED STATES?
A: We frequently ship to customers in many countries outside of the United States. To find out shipping prices for your country or region, please make your selections from our website and click "Shopping Cart" at the top right corner. Once you are on the Shopping Cart page, you will be able to enter your country and other information, to get a shipping estimate for your order.
Q: HOW CAN I FIND OUT ABOUT THE AVAILABILITY OF SPECIAL COLORS?
A: The best way to find out about special glaze colors or events, such as our annual Poppy Red Event each fall, is to subscribe to our email newsletter.
Q: IS MY BAUER 2000 DISHWASHER SAFE?
A: Unfortunately, there is no cut-and-dried answer here. We at Bauer put our pottery in the dishwasher daily without having any problems. That being said, please keep in mind that Bauer 2000 achieves its bright color through a low-fire process in the kiln, which means that it has a greater tendency to chip than high-fired pottery. If you are using a dishwasher, please take extra care when loading; make sure that the dishes do not knock against one another during the washing cycle, as this could lead to damage. Continued dishwasher use may result in a slight loss of sheen over the life of the product.
Q: IS MY BAUER 2000 MICROWAVE SAFE?
A: We use our Bauer pottery in the microwave without any problems. The only side effect, as with dishwashing, may be a slight loss of sheen over the life of the product.
Q: IS MY BAUER 2000 OVEN SAFE?
A: We recommend that you do not put your Bauer pottery in the oven at any setting higher than "Warm". Although originally fired at 1700° F, your oven heated pottery may crack when placed on a cold surface.
Q: IS MY BAUER 2000 FROST PROOF?
A: The short answer is "no". The body of our pottery is earthenware, which is more porous than harder porcelain or china and thus may absorb water over time. When subjected to freezing temperatures, any absorbed water will expand in the pottery and can cause damage to the piece.
We would recommend that any of our pottery being used outdoors (flowerpots, dog bowls, garden orbs, etc.) be protected from freezing weather.
Q: IS MY POTTERY LEAD-FREE?
A: Yes. We do not use lead or uranium in our production of Bauer and Russel Wright ceramic pottery. We cannot speak for the lead and uranium content of vintage Bauer or Russel Wright items, as we did not originally produce them.
Q: IS THE FACTORY OPEN TO THE PUBLIC AND MAY I COME SHOP?
A: Unfortunately, our factory in Highland is not open to the public. You CAN, however, pick up pre-paid orders from our Highland factory. Please call us at 888.213.0800 if you wish to pick up your order in Highland.
Q: WILL MY GARDEN POTS COME WITH DRAINAGE HOLES?
A: By default, our garden pottery will not include a hole for drainage, with the exception of the 24" Oil Jar Fountain. This is to allow customers to use their pottery indoors, without having to use a saucer to catch drips. However, we can easily drill a hole in any garden piece, free of charge. Simply call or email us to request that a piece is drilled once you place your order; holes are drilled for a diameter of 5/8 inches. Should you need a different size drilled, please contact us at the factory to place your order at 888.213.0800. Please note that choosing this option may delay shipment up to a week, as we do not keep inventory with drainage holes.
Q: I BROKE MY LID. IS IT POSSIBLE TO ORDER A REPLACEMENT?
A: In general, we do not make lids available for sale separate from the piece they are intended to cover. We create the pieces paired, as a set, so that they are fitted together and travel through the entire production process that way. This guarantees that the pieces fit together both physically and visually. A lid for one Cookie Jar will not necessarily fit another Cookie Jar if they were not cast and fired at the same time. The same applies to the glazing process; even though we may use the same batch of glaze, the color can shift from firing to firing depending on placement in the kiln.
Q: WHY DOES THE BAUER ORANGE GLAZE COLOR (AND POPPY RED) COST MORE?
A: Our Bauer Orange (and seasonal Poppy Red) glaze formulas are more expensive to acquire than those of our other colors. A 10% surcharge is added to pieces in these beautiful colors; thank you for understanding.
STILL HAVE QUESTIONS? CONTACT US