Returns and Exchanges
We accept returns and exchanges, within 90 days of invoice date, of all undamaged, first-quality merchandise purchased either via BauerPottery.com or ordered over the phone from the factory office. If you purchased from one of the many retail outlets that carries Bauer Pottery, please contact them directly about returns. Any items purchased during our online seconds sales are final, and as such we cannot accept returns or exchanges for them.
Refunds or exchanges will be made for the full invoiced value of your pottery only. We cannot offer refunds on any shipping costs unless your pottery arrived damaged, defective, or was incorrect (see below). Please note that you will also be responsible for the cost of shipping new pottery, should you choose to do an exchange.
Damages/Defects/Incorrect Item Shipped
If your pottery arrives damaged, defective, or is not the correct item you ordered, you must contact Bauer Pottery Company within 5 days to report it. Please retain all packaging materials, as we may require photographic evidence to process a claim with the shipping carrier. Important: DO NOT return any damaged or incorrect items before contacting us.
Returning A Gift?
For gift returns, you may choose to exchange the pottery, receive a credit in the form of a Bauer Pottery E-Gift Card, or a refund will be issued to the original purchaser.
How to Pack
Please retain all of the packaging that arrived with your order so that it can be used in repacking the pottery. If the packaging has settled or if you are not returning your entire order, please compensate by adding additional padding between and around the pieces to be returned. There should be significant padding between pieces of pottery and between the pottery and the interior sides of the boxes. The pottery should not shift around in the box once it’s closed.
Bauer Pottery Company is not responsible for any damage to pottery that occurs during the return shipment. We strongly recommend using a carrier such as FedEx or UPS for all returns.
Please enclose a copy of the original invoice so that we can process your order completely and efficiently. Include all pertinent contact information (phone number, email, address), that may not be included on the printed invoice, especially with regard to gift or registry orders. We do not retain your credit card information, so we need to be able to contact you to process any refunds.
Ship your items to the attention of “RETURNS” at the address on the top left of the invoice:
BAUER POTTERY COMPANY
27430 MAIN STREET
HIGHLAND, CA 92346
Please feel free to contact us, toll free by phone at 888.213.0800, Monday - Friday, 8am – 4:30pm (Pacific) or by email at any time with any questions.
Thank you! - Bauer Pottery Team